Why is there a surcharge on credit cards?
Card networks charge 2.5–3.5% per transaction. On a $50,000 order that's $1,500 we'd either build into prices for everyone or pass on transparently to the buyers who choose cards. We chose transparency. ACH and wire carry no percentage fee if you'd rather avoid it entirely.
Can I put a whole purchase on a corporate card?
Yes — on approved accounts, up to your card's limit. Corporate cards with Level 2/3 data enabled may qualify for lower interchange, which we pass through when applicable. Large card transactions may require a quick verification by our AP team before release.
How long until payment confirms and my order ships?
Cards and domestic wires clear same-day; international wires next-day; ACH settles in 3–5 business days. Once payment confirms, in-stock orders ship within 24–48 hours. If any line item is backordered, our team contacts you before releasing a partial shipment so you decide how to proceed.
Do you accept checks?
No — paper checks slow everything down and introduce reconciliation errors. Every method we accept gives same-day or next-day confirmation we can act on. If your accounting system only issues checks, reach out and we'll work with your AP team to find a clean path.
What about refunds, returns, or short shipments?
Credits issue to the original payment method within 2 business days of resolution. Card refunds typically land in 3–5 business days depending on your issuing bank; ACH reversals and wire credits settle faster on our side. We don't hold funds to improve our float.
How is my card and bank information protected?
We never see or store raw payment details. All card and bank data is tokenized and held by Stripe, PCI-DSS Level 1 certified — the same standard used by major banks. Payment links are encrypted end-to-end, and every transaction carries a full audit trail for your records.